I apparently had a dinosaur of an external hard drive. It forgot how to play nice and no longer worked - When I had a deadline to get some documents from it. A trip to the open friendly offices of Jonathon and Fix-My-PC and he retrieved all the data and put it on a shiny new much smaller external hard drive. I am a total technophobe and the help and assistance I got from Jon and his team was professional, explained in a way I understood and very speedy. I will return no doubt.