TeamViewer lets us see your computer screen when you give us permission.

This allows you to quickly show us what is going wrong.

How it works:

 1. Download the Teamviewer program by clicking the button below

 2. Run the downloaded program, you may need to call us on 0114 230 9861 at this point

 3. Tell us the 9 digit Partner ID and 4 digit password

 4. We can now see your screen!